Welcoming disabled colleagues and customers with confidence

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3 коментария
Payment
Обучение платное
Certificate
Сертификация бесплатная
Duration
37 часов курса
О курсе

Enabling people to move from disability awareness to disability confidence is an important part of building an inclusive workplace and improving customer service. 

Would staff in your organisation know the right way to deal with a customer or colleague who has a physical or visual impairment, or has mental health issues? Would they be able to deal with them comfortably and confidently, or would they feel awkward or embarrassed and be afraid of doing or saying the wrong thing?

This course combines original drama with powerful personal testimony from people with a range of disabilities and insight from the experts to show the practical steps you need to take in order to provide effective service for disabled customers and support disabled colleagues and staff.

 

Программа
Introduction
Introduction to disability confidence
Disability confidence is a key requirement for staff and managers in every organisation. 
Why bother?
Being disability confident involves much more than just being disability aware. 
Effective communication
Treating everyone with respect will provide you with the foundation for building true disability confidence. 
Drama scenarios and analysis
Visiting disabled customers: drama done badly
What to do when visiting disabled customers in their home.
Visiting disabled customers: drama done well
Visiting disabled customers: analysis
People with visual impairments: drama done badly
People with visual impairments: drama done well
People with visual impairments: analysis
People who are deaf or hard of hearing: drama done badly
Требования
  • No prior knowledge required.
Что Вы изучите?
  • The advantages of being disability confident.
  • Why we may need to challenge our attitudes to disability.
  • The most appropriate ways to work with disabled colleagues and how to communicate with and serve disabled customers.
  • The types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities.
  • The importance of promoting appropriate behaviour in relation to deliberate bullying and harassment.
  • The knowledge and skills necessary to work successfully as part of a diverse team.
Лекторы
Skill Boosters
Skill Boosters
Films for a better workplace

At Skill Boosters we work with leading subject matter experts to design, develop and deliver effective video based training for the workplace.  We are passionate about delivering impactful training which helps to build productive, tolerant and inclusive individuals, teams and workplaces and which improves lives and life chances.

Our courses combine video drama, expert analysis, documentary sequences and interactive study to provide flexible, cost-effective training that engages, informs and inspires our learners.

Skill Boosters courses and resources are trusted by many of the world's leading organisations to develop and improve the skills and behaviours of their people.

Платформа
Udemy
Курсы Udemy подойдут для профессионального развития. Платформа устроена таким образом, что эксперты сами запускают курсы. Все материалы передаются в пожизненный доступ. На этой платформе можно найти курс, без преувеличений, на любую тему – начиная от тьюториала по какой-то камере и заканчивая теоретическим курсом по управлению финансовыми рисками. Язык и формат обучения устанавливается преподавателем, поэтому стоит внимательно изучить информацию о курсе перед покупкой.
Welcoming disabled colleagues and customers with confidence
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