The Complete ServiceNow System Administrator Course

4.4 (5601)
Обучение платное
11 часов курса
Курс от Udemy
Чему вы научились?
Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
О курсе

Whether you’re brand new to ServiceNow or are looking for a refresher, this course will teach you how to properly administer a ServiceNow instance and prepare you for the ServiceNow Certified System Administrator exam.

This course is packed with over 11 hours of content, a workbook, AND a practice exam based on the System Administrator exam. This course covers fundamental and advanced ServiceNow concepts, like lists, forms, table administration, user administration, IT Service Management, events, notifications and so much more! In addition to the lectures, each module also features quizzes and tons of additional resources.

After completing this course you should be able to:

  • Create new users, groups, and roles
  • Manage users and access
  • Configure and customize lists and forms
  • Create new applications on the NOW platform
  • Leverage events and notifications
  • Work with importing data through import sets
  • Build custom reports
  • Understand when to use UI policies, UI actions, business rules, script includes, and data policies
  • Bonus Material: This course also offers a bonus module on how to build your very own application in ServiceNow!


    Q: What version of ServiceNow does this cover?

    A: This course has been updated for the Paris release and was originally recorded on the Kingston release.

    Q: Can I follow along with my own instance?

    A: Yes! I provide instructions on how you can obtain your very own personal developer instance


    • Updated for the Paris release!
    • Quizzes
    • Practice Exam
    • Workbook
    • 1080p video recordings

    Topics Covered

  • The user interface
  • Customizations including UI policies, UI actions, business rules, script includes, data policies
  • Client-side versus server-side customizations
  • Update sets
  • Table administration & relationships
  • Field types & reference fields
  • Users, groups, & roles
  • Access controls
  • Impersonating users
  • LDAP & SSO
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service-Level Agreements
  • Service Catalog Management
  • Knowledge Management
  • Service Portal
  • System properties
  • System diagnostics
  • Events & notifications
  • Workflows
  • Import sets
  • Reporting
  • Custom application development
  • Программа
    Course Introduction
    An introduction to The Complete ServiceNow System Administrator Course!
    Demo: Additional Resources
    In this lecturewe'll discuss additional resources that you may find beneficial.
    Differences Between List v2 and List v3
    ServiceNow Overview
    In this lecturewe'll provide a high level overview of ServiceNow. What is it? What does it do? Why should Icare?
    Demo: UI Introduction
    In this lecturewe'llexplore ServiceNow introducing you to the User Interface.
    Demo: ServiceNow Tour
    In this lecturewe'llcontinue our tour throughout the platform.
    Section 2 Review
    Lists, Forms, & the UI
    Navigate around the ServiceNow platform and have an understanding of lists & forms.
    In this lecturewe'llcover a fundamental topic ofdatabases, the record.
    Filters & Search
    In this lecturewe examine how filters &search work within the ServiceNow platform.
    • An understanding of ITIL principles can help but is not required
    Mark Miller
    Mark Miller
    ServiceNow Guru
    Курсы Udemy подойдут для профессионального развития. Платформа устроена таким образом, что эксперты сами запускают курсы. Все материалы передаются в пожизненный доступ. На этой платформе можно найти курс, без преувеличений, на любую тему – начиная от тьюториала по какой-то камере и заканчивая теоретическим курсом по управлению финансовыми рисками. Язык и формат обучения устанавливается преподавателем, поэтому стоит внимательно изучить информацию о курсе перед покупкой.
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