The Complete ServiceNow System Administrator Course (2018)

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Payment
Обучение платное
Certificate
Сертификация бесплатная
Duration
11.5 часов курса
О курсе

In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.

FAQs

Q: What version of ServiceNow does this cover? 
A: This course is recorded on the Kingston (2018) release

Q: Can I pass the exam using only this course as a guide?
A: Yes! I've had many students who have successfully passed the exam after telling me that this is the only study material they needed.

Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I've decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I've also added over 2.5 hours of new content including topics like the Service Portal.

Features

  • Recorded on Kingston release (2018)
  • Quizzes
  • Practice Exam
  • Workbook
  • 1080p video recording

Topics Covered

  • User Interfaces
  • Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies
  • Client-side versus Server-side
  • Update Sets
  • Databases, Tables, Fields, & Records
  • Field types & reference fields
  • Table relationships
  • Table administration
  • Users, Groups, & Roles
  • Access Controls
  • LDAP & SSO
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service-Level Agreements
  • Service Catalog Management
  • Knowledge Management
  • Service Portal
  • System Properties
  • ServiceNow Connect
  • System Diagnostics
  • Events & Notifications
  • Workflows
  • Import Sets
  • Reporting
  • Custom Application Development
  • Программа
    Course Introduction
    Introduction
    An introduction to The Complete ServiceNow System Administrator Course!
    Demo: Additional Resources
    In this lecturewe'll discuss additional resources that you may find beneficial.
    Differences Between List v2 and List v3
    ServiceNow Overview
    Overview
    In this lecturewe'll provide a high level overview of ServiceNow. What is it? What does it do? Why should Icare?
    Demo: UI Introduction
    In this lecturewe'llexplore ServiceNow introducing you to the User Interface.
    Demo: ServiceNow Tour
    In this lecturewe'llcontinue our tour throughout the platform.
    Section 2 Review
    Lists, Forms, & the UI
    Navigate around the ServiceNow platform and have an understanding of lists & forms.
    Records
    In this lecturewe'llcover a fundamental topic ofdatabases, the record.
    Filters & Search
    In this lecturewe examine how filters &search work within the ServiceNow platform.
    Требования
    • An understanding of ITIL principles can help but is not required
    Что Вы изучите?
    • Understand how ServiceNow works behind the scenes
    • Master administration on the ServiceNow platform
    • Understand the different configurations & customizations
    • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
    Лекторы
    Mark Miller
    Mark Miller
    ServiceNow Guru

    Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. 

    His home base is in San Francisco but loves traveling all over the world.

    Платформа
    Udemy
    Курсы Udemy подойдут для профессионального развития. Платформа устроена таким образом, что эксперты сами запускают курсы. Все материалы передаются в пожизненный доступ. На этой платформе можно найти курс, без преувеличений, на любую тему – начиная от тьюториала по какой-то камере и заканчивая теоретическим курсом по управлению финансовыми рисками. Язык и формат обучения устанавливается преподавателем, поэтому стоит внимательно изучить информацию о курсе перед покупкой.
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