The Complete ServiceNow System Administrator Course (2018)

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Обучение платное
Сертификация бесплатная
11.5 часов курса
О курсе

In this course, students will learn how to administer a ServiceNow instance and prepare for the ServiceNow certified System Administrator exam.


Q: What version of ServiceNow does this cover? 
A: This course is recorded on the Kingston (2018) release

Q: Can I pass the exam using only this course as a guide?
A: Yes! I've had many students who have successfully passed the exam after telling me that this is the only study material they needed.

Q: Is this course an update to your ServiceNow 101: Administration course?
A: Yes, I've decided to change the name of this course from ServiceNow 101: Administration to The Complete ServiceNow System Administrator Course. In addition to the name change, I've also added over 2.5 hours of new content including topics like the Service Portal.


  • Recorded on Kingston release (2018)
  • Quizzes
  • Practice Exam
  • Workbook
  • 1080p video recording

Topics Covered

  • User Interfaces
  • Customizations including: UI Policies, UI Actions, Business Rules, Script Includes, Data Policies
  • Client-side versus Server-side
  • Update Sets
  • Databases, Tables, Fields, & Records
  • Field types & reference fields
  • Table relationships
  • Table administration
  • Users, Groups, & Roles
  • Access Controls
  • LDAP & SSO
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Service-Level Agreements
  • Service Catalog Management
  • Knowledge Management
  • Service Portal
  • System Properties
  • ServiceNow Connect
  • System Diagnostics
  • Events & Notifications
  • Workflows
  • Import Sets
  • Reporting
  • Custom Application Development
  • Программа
    Course Introduction
    An introduction to The Complete ServiceNow System Administrator Course!
    Demo: Additional Resources
    In this lecturewe'll discuss additional resources that you may find beneficial.
    Differences Between List v2 and List v3
    ServiceNow Overview
    In this lecturewe'll provide a high level overview of ServiceNow. What is it? What does it do? Why should Icare?
    Demo: UI Introduction
    In this lecturewe'llexplore ServiceNow introducing you to the User Interface.
    Demo: ServiceNow Tour
    In this lecturewe'llcontinue our tour throughout the platform.
    Section 2 Review
    Lists, Forms, & the UI
    Navigate around the ServiceNow platform and have an understanding of lists & forms.
    In this lecturewe'llcover a fundamental topic ofdatabases, the record.
    Filters & Search
    In this lecturewe examine how filters &search work within the ServiceNow platform.
    • An understanding of ITIL principles can help but is not required
    Что Вы изучите?
    • Understand how ServiceNow works behind the scenes
    • Master administration on the ServiceNow platform
    • Understand the different configurations & customizations
    • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
    Mark Miller
    Mark Miller
    ServiceNow Guru

    Mark Miller has over 6 years of experience on the ServiceNow platform, having worked on hundreds of ServiceNow projects. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. 

    His home base is in San Francisco but loves traveling all over the world.

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