Note: This course was created on the pre-Eureka UI of ServiceNow (THATS A LONG TIME AGO!) As a result, you will see differences in the UI as well as supporting resources, for what is captured in this course and what is currently available in ServiceNow. With the release of Fuji, the UI changes are more apparent.
However, fundamentally, ServiceNow works the same way. What that means is that it is intuitive to map the steps in the current ServiceNow UI and follow the course accordingly using your own free ServiceNow Instance via the ServiceNow Developer Portal!
IF YOU ARE LOOKING FOR A COURSE THAT ALIGNS WITH THE LATEST RELEASE OF SERVICENOW, THIS IS NOT THE COURSE FOR YOU.
This course is what you need to Kickstart your ServiceNow knowledge as it aligns with the ServiceNow Administration to support the configuration of the CMDB.
It includes a series of videos that cover various aspects of ServiceNow to get you going with the Basics of ServiceNow Administration and give you an overview of various aspects and features of ServiceNow.
Take this course to:
- Understand the basic administration skills needed to support ServiceNow CMDB configurations
- Prepare for your ServiceNow Interview
- Administer ServiceNow
- Refresh your SerivceNow Skills
- Get familiar with ServiceNow
|Thisvideo briefly describes how to log in to ServiceNow. It details an expectedURL structure and demonstrates what to expect after you log in.|
|Thisvideo covers the essential UI features available after you login toServiceNow. It details the use of various icons and provides tips thus makingthe interface more intuitive for first time users.|
|Thisvideo explains the Forms UI and covers the essential UI features. It detailsthe use of various features in the UI and provides tips thus making theinterface more intuitive for first time users.|
|Thisvideo details the advanced features and administration for the Forms. Itprovides an overview of the form customization options and provides genericrecommendations.|
|Thisvideo demonstrates the ability to create dependent fields in a form so thatchanging a value in one field changes an associated value in another relatedfield. Basic knowledge of Form Customizations is recommended as aprerequisite.|
|Thisvideo details all the form field types available in ServiceNow anddemonstrates their features by creating a sample form. It provides anoverview allowing for an understanding of the functionality facilitatingbetter design decisions.|
|Thisvideo demonstrates an example of how a form can be customized byconsolidating data in different tables (Change, Incident, Problem, CMDB)allowing for a simplified process.|
- Access to a ServiceNow Instance via ServiceNow Developer Portal