MB-200, MB-230, MB-210,MB-900 MS Dynamics 365: Practice Test

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120 часов курса
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Reinforce your skills before taking the official exam MB-200:Microsoft Dynamics 365 Customer Engagement Core & MB-230:Microsoft Dynamics 365 for Customer Service
О курсе

Microsoft Dynamics 365 Customer Engagement Core (beta) MB-200 Exam

Microsoft Dynamics 365 Customer Engagement Core (beta) MB-200 Exam validates the Candidate ability to configure the system to meet client needs, perform design tasks related to implementing new features and functionality, and implement and test system changes.

MB-200 Exam topics

Candidates must know the exam topics before they start of preparation. Because It will really help them in hitting the core. Our Microsoft MB-200 will include the following topics:
- Perform discovery, planning, and analysis 5-10%
- Manage user experience design 20-25%
- Manage entities and data 15-20%
- Implement Security 5-10%
- Implement integration 15-20%
- Perform solutions deployment and testing 25-30%

Who should take the MB-200 exam

The Microsoft MB-200 Exam is an internationally recognized validation that identifies persons who earn it as possessing skilled in Microsoft Dynamics 365 Customer Engagement Core. If candidates want significant improvement in career growth needs enhanced knowledge, skills, and talents. The Microsoft MB-200 Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Microsoft MB-200 Exam then he should take this exam.

Exam MB-230:

This exam is for the Microsoft Dynamics 365 for Customer Service Functional Consultant role and the Microsoft Certified: Dynamics 365 for Customer Service Functional Consultant Associate certification. Candidates for this exam are Dynamics 365 Customer Engagement functional consultant with customer service expertise. Candidates are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. Candidates design and implement service management visualizations and reports provided by and in collaboration with the Solution Architect. Candidates collaborate with the Customer Engagement administrator to implement and upgrade Power platform components, including knowledge base, and Voice of the Customer.

Candidates must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand industry terminology, priorities, standards, methodologies, customer service operations, and best practices. Candidates should include a comprehensive understanding of the Customer Service application’s role in relationship to the Dynamics 365 suite of applications along with a basic understanding of the solution architecture and quality assurance.

MB-230 Exam topics

Perform configuration (25-30%)

Manage cases and the knowledge base (30-35%)

Manage queues, entitlements, and SLAs (25-30%)

Configure voice of the customer (15-20%)

Требования
  • Microsoft Dynamics 365
Лекторы
EXAM SUCCESS
EXAM SUCCESS
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