IT Help Desk Professional

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Обучение платное
Certificate
Сертификация бесплатная
Duration
2 часа курса
О курсе

Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let’s see

Because when you want to become an IT specialist, you have to start from the basics, you need to master computers & everything related to that, how they work, how to install operating systems like Windows on machines, how they communicate, how to manage them, and of course troubleshooting all that, that's from a hardware point of view, while taking into consideration the need to learn how users are managed through network, how you can manage users accounts permissions, passwords, access, all through Active Directory.

These are part of the stuff that we will discuss here in our course, we will discuss printers, networks, and some other important stuff, where we will guarantee that the information & examples provided here will maximize your learning experience to the max., so in the next time you are in an interview for a help desk position, you will be more confident about your technical background as you will have a solid understanding from applying what you will learn here.

The instructors' experiences sum up to more than 15 years in total in this field, so you will not get theoretical information, but a practical one!

We structured the course from the most basic knowledge required, Installing, and see how we can install Windows on a machine, as most operating systems follow the same steps, we will use Windows 10 as a standard, and once we complete installation, we will prepare the machine for the user.

The second section talks about networking, we will discuss DHCP & DNS, troubleshoot some network related issues, and master the most useful & needed commands in CMD that help you troubleshoot connectivity problems.

After that, we will move to discuss hardware, and mainly printers; types, terminologies, drivers’ installation, and of course basic troubleshooting to see how you can solve some problems when they occur.

The forth section will be a quick but very important one, which covers Active Directory, how to manage users there, and settings folder permissions based on Active Directory users.

Next, we will see two tools and two websites that will help you a lot in doing some tasks faster, easier, and more professionally

The last section will be about hardware as well, the first hardware section was about printers, and this one will be about PC, we will we will uncover the PC from inside and see how it works, what parts are there, some troubleshooting basics that you must know, and we will also talk about hardware upgrade.

As more than 90% of the course contents are practical demonstration, and in order to maximize your learning experience outcomes, we highly encourage you to have a test PC in order to apply and practice everything we will see here.

Are you ready to get into this world? Do you want to land your next IT job? Here is your key for that, enroll now in this course, and let’s begin the journey.

Программа
Course Introduction
Instructor Introduction - Paul Hill
In this lecture you will learn about Instructor Paul and his ITbackground.
Course Overview and Objectives
This lecture talks about help desk, why it's so important to anyone, and what topics we are going to cover in the course
Installing Windows 10
Configure & Create Bootable USB for Windows Installation
Installing Windows 10
Machine Naming, Workgroup & Domain Join
Mastering Networks
What is DHCP?
Configuring DHCP and Static IP Addresses
Printers
Understanding Different Types of Printers
Требования
  • We will explain everything from scratch, but general knowledge in IT world is a plus
  • It's preferable to have a test PC for apply and practice course contents
Что Вы изучите?
  • Understand how computer works from a hardware & software perspective
  • Have a good knowledge about networking, DNS & DHCP mainly
  • Understand how printers works
  • Enhance their knowledge & skills in help desk with extra tips & hints
Лекторы
Paul Hill
Paul Hill
Expert IT Instructor: 129k Students, 16k Reviews, 17 Courses

Paul is an IT Professional with over 12 years of experience currently working as a Network Administrator in contract support of various Federal Agencies in the United States.

He has been teaching online courses for the past 5 years and taught over 200k students in 195 countries.

Omar Dabbas
Omar Dabbas
Premium Udemy Instructor - Microsoft Certified Professional

Hello, I'm Omar. I hold a bachelor degree in Computer Science, I have several certificates from Cisco (CCNA, CCNA-Voice, CCNA-Wireless, CCNP) & Microsoft (MCSA & MCP).

I've been living with computers for more than 10 years so far, from hardware, to maintenance, help desk, network management, and systems administration.

I currently work as a Digital Optimization Manager at Edraak, the largest MOOC platform in the MENA region with more than 2 million students!

I live in Jordan, married, and a father of a lovely little daughter, and one little baby boy.

Платформа
Udemy
Курсы Udemy подойдут для профессионального развития. Платформа устроена таким образом, что эксперты сами запускают курсы. Все материалы передаются в пожизненный доступ. На этой платформе можно найти курс, без преувеличений, на любую тему – начиная от тьюториала по какой-то камере и заканчивая теоретическим курсом по управлению финансовыми рисками. Язык и формат обучения устанавливается преподавателем, поэтому стоит внимательно изучить информацию о курсе перед покупкой.
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