Design in Healthcare: Using Patient Journey Mapping

Payment
Обучение бесплатное
Certificate
Сертификация платная
Duration
7 месяцев
О курсе

In this course you will learn about the different experiences patients go through in a medical context. The patient journey explores the interaction between the patient and the healthcare providers in all stages of the disease; coping with treatment and dealing with expectations, and interaction with and between different stakeholders.

This course will give designers and specialists in healthcare the knowledge, insights and tools to be able to analyze and improve patient experience. You will learn how to map complex healthcare scenarios, pinpoint opportunities and create hands-on solutions aimed at improving the patient experience.

This course is an introduction to patient journey mapping; developed at the Delft University of Technology and applied in improvement of care pathway. Step-by-step, the course visualizes the different stakeholders, phases and actions involved in patient treatment. You will be challenged to pursue new insights and given a unique opportunity to learn about four trending healthcare issues each presented by a partnering institution.

Furthermore, you will learn about healthcare trends from a team of experts in specific technological domains. Ranging from personalized care to advance manufacturing for healthcare. These sessions will provide you with technological background that will be useful when developing your design concepts.

No previous knowledge about health care innovation, design or journey mapping is necessary.

Программа
Design in Healthcare: Using Patient Journey Mapping
Learn about the Patient Journey Mapping method for innovative product and service design in healthcare.
Что Вы изучите?
  • The Patient Journey Mapping method
  • Understand the different stages of a patient's experience and treatment journey
  • When and where Patient Journey Mapping can be applied
  • How to identify opportunities from a patient's journey
  • Healthcare trends
Лекторы
Richard H.M. Goossens
Richard H.M. Goossens
Full Professor of Physical Ergonomics Delft University of Technology
Richard is a full professor of Physical Ergonomics at the department of Industrial Design Engineering within the section of Applied Ergonomics and Design at the Delft University of Technology. Since 2014 he is also one of the 11 Medical Delta professors.
Платформа
EdX
Эта платформа предоставляет все курсы бесплатно. Авторами выступают топовые университеты и корпорации, которые стараются удерживать стандарты качества. За несоблюдение дедлайнов, невыполнение домашнего задания студенты теряют баллы. Как и в других платформах, лекционные видео чередуются с практическими заданиями. Обучение проводится на английском, китайском, испанском, французском и хинди.
Design in Healthcare: Using Patient Journey Mapping