For marketers, an understanding of how a consumer selects, purchases, uses and disposes of products and services is pertinent to successfully managing the marketing function.
In this course, you will learn about the role of consumer behaviour within marketing. We will discuss how this behaviour is shaped by the social and cultural environment, as well as a number of psychological factors.
You will learn about decision-making processes in consumption behaviour in different buying situations. This will develop your ability to integrate marketing processes at a higher level.
Concepts drawn from various disciplines such as psychology, economics and anthropology will be examined.
This course is part of the CurtinX MicroMasters Credential in Marketing in a Digital World that is specifically designed to teach the critical skills needed to be successful in this exciting field. In order to qualify for the MicroMasters Credential you will need to earn a Verified Certificate in each of the five courses.
- Apply analytical tools to determine how culture, personality and lifestyle affect the behaviour of consumers and self
- Analyse how consumer attitudes are formed, and consumer opinions change in order to better understand your own and other's personal consumption experiences
- Evaluate how different sources of group influences can affect and radically change consumers' consumption
- Create specific marketing strategies that focus around what motivates consumers, what captures their attention and what retains their loyalty
Dr. Isaac Cheah has a strong background in consumer behaviour and communication. He has worked on projects with retail brands and other organisations including Blackberry, Shiseido, Club 21, Independent Grocers Alliance and the Department of Agriculture and Food, Western Australia.
Dr. Cheah has published in various international and peer reviewed journals in relation to consumer ethnocentrism, nostalgia, brand personality and country image. Recent publications in the Journal of Business Research, Journal of Retailing and Consumer Services, Journal of Fashion Marketing and Management as well as Marketing Intelligence and Planning evidence his interest and knowledge in consumer behaviour and communication.