The Complete ServiceNow System Administrator Course (2016)

4.3 (1582)
Learning paid
7 hours course
Course by Udemy
What will you learn?
Understand how ServiceNow works
Understand how to administer a ServiceNow instance
Understand the differences between customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
About the course

IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.

About The Course

This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.

This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.

This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.

While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.

Course Introduction
A Note On The Instance
In this video, we'll look at some details about the instance I'll be using, as well as cover what you'll need for the course.
ServiceNow Introduction
In this video, we'll examine ServiceNow and discuss important concepts such as Software-as-a-Service and the ServiceNow stack.
Navigating The System
In this video, we'll take a look at navigation within ServiceNow. We'll cover the 4 main sections of ServiceNow: the edge, banner, application navigator, and main content frame.
In this video, I'll provide a brief demo of the system, walking through different pages in ServiceNow.
Section 2 Review
Lists & Forms
In this video, we'll examine records. Whether it's an incident, problem, change, or user, chances are it's a record!
Filters & Search
In this video, we'll examine the search options and filters in ServiceNow so you can find that important incident in no time at all!
Context Menus
In this video, we'll look at the many different context menus in ServiceNow.
  • IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.
  • Basic IT principles
  • An understanding of ITIL principles can help but is not required
Mark Miller
Mark Miller
ServiceNow Guru
Udemy courses are suited to professional development. The platform is organized in such a way that it is experts themselves that decide the topic and when the course will start. All supporting documents are made available to you for lifetime access. On this platform, you can find a course on about any subject, and that is no exaggeration – from a tutorial on how to ride a motorcycle, to managing the financial markets. The language and the course format are established by the teacher. This is why it is important to read the information about the course carefully before parting with any money.
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