Design Thinking: Empathizing to Understand the Problem

MOOC
Design Thinking: Empathizing to Understand the Problem
Language
English
Duration
4 months
Certificate
Certification paid
Course by EdX
Design Thinking: Empathizing to Understand the Problem
What will you learn?
Recognize the user’s emotive response to context and circumstance (i.e. products, environments, and services)
Understand a holistic approach to problem solving
Plan research activities to gather and analyze data from a user’s viewpoint
Demonstrate an appreciation for creative methods to document user needs and illustrate future solution possibilities
About the course

When you immerse yourself in the context of the user, you can uncover pain points and find opportunities for improvement or innovation not always evident to your audience.

In this course, part of the Design Thinking MicroMasters program, you will learn how to use simple research methodologies including active listening to understand your target audience and uncover their obvious or latent needs.

Emphasis will be placed on observation and interviewing as key methods to gain empathy for the user's experience and viewpoint. Equipped with this understanding, you will be prepared to identify and define more accurately the business problem.

You will also review case studies and discuss strategies to foster productive client-stakeholder relationships, including user personification, context understanding, and empathy idea mapping (ideas that resonate with your target audience).

Program
Design Thinking: Empathizing to Understand the Problem
Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.
Design Thinking: Empathizing to Understand the Problem
Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.
Design Thinking: Empathizing to Understand the Problem
Learn how to identify and understand product or business problems through active listening, empathy and user-focused research.
Lecturers
Jennifer Englert
Jennifer Englert
Adjunct Professor, Industrial Engineering Rochester Institute of Technology
Platform
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All the courses on this platform are free of charge. The authors are top universities and corporations that seek to maintain high quality standards. If you do not meet a deadline for assignments, you lose points. Like on other platforms, the videos in which the theory is explained are followed by practical assignments. Courses are available in English, Chinese, Spanish, French and Hindi.
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